Frequently Asked Questions

It merges Twitch and Kick live chats into a single unified column while you watch a stream, without altering the native player.

Chrome and Firefox, via their official web stores.

Not yet. It is currently in development and has not yet been submitted to the stores: our website lists it as "Coming Soon" on the Chrome Web Store and Firefox Add-ons, with no public release date announced yet.

No, it links directly to your existing uStreamers account.

Using the same Twitch or Kick login you already use on uStreamers, via a browser authorization window—with no separate username or password form built into the extension.

It does not delete or replace native chat: it inserts alongside the native DOM, respecting what each platform already renders.

Sending messages is native to the platform you are currently watching; mirroring to Kick is optional and configurable.

It is planned for a later phase. The version currently in preparation merges chat for reading and sending messages, but does not yet support moderation actions (timeout, ban, delete message) directly from the extension.

They are planned for a later phase; they are not part of the version currently being prepared for the stores.

It is planned for a later phase; the extension does not currently open a profile card when clicking on a username. Badge systems work in the mobile app to highlight user achievements.

Only what is strictly necessary to merge chat and apply moderation actions; message content is never processed or used for any outside purpose.

Yes, it is designed to maintain seamless functionality across theater mode, popout chat, and other layout variations on Twitch.

Not for reading: merged chat works without signing in. To send messages, or for any feature linked to your account, signing in is required.

The extension does nothing on that channel: it leaves the native chat visible and lets you invite the streamer to join.

If the extension cannot recognize where to insert itself, it simply does nothing: you see the native Twitch chat as usual, never a broken screen.

No, those native features remain untouched; the extension only replaces the message list within chat.

Yes: you type directly in the native Twitch or Kick input box, using the usual emote picker.

The extension includes a GIF picker; sending them is a feature of uStreamers Plus+.

Yes, it includes its own voice recorder with a consent screen before recording.

Safari is planned for a future phase without a set priority; there are no plans for mobile browser extensions.

A dock added as a Browser Source in OBS/Streamlabs to control your stream without having to alt-tab.

No, it is a web page loaded by OBS as a Browser Source dock; it requires no software installation on your system.

By adding a Browser Source in OBS using the dock URL generated by the mobile app.

Through QR code pairing from the mobile app; there are no username/password forms in the dock itself.

By design: the dock runs inside OBS embedded browser environment—a distinct surface with its own credential model and grace window.

View the chat, moderate it (1 min/10 min/1 hour timeout and ban) with one click, update stream title and category, receive push alerts, and manage "Stream Together".

Account-level actions (deleting your account, unlinking Twitch/Kick, sensitive details), viewing or rotating the overlay link, managing other paired docks, and granting or revoking channel moderators: all of these remain strictly reserved for the mobile app.

The dock automatically reconnects; unconfirmed actions are safeguarded so they are never applied twice.

Yes, from the mobile app settings at any time with immediate effect.

Yes, once paired the dock operates independently until its session is revoked or expires.

Yes, it features visual customization options to seamlessly match your streaming layout and workflow.

Yes, a counter for each platform (Twitch and Kick) powered by their official APIs.

Yes, each message features a menu with timeouts (1 min / 10 min / 1 hour) and permanent ban, in one click.

Yes, a team tab shows who currently has the mobile app or control dock open.

No, by design: that administration is reserved for the mobile app, because moderator status does not expire automatically.

Yes, the message is marked in the feed showing who took the action and why.

Yes, there are one-click presets that you can customize.

Yes, a list shows the most recently sent push alerts.

Access renews automatically in the background; if the OBS connection drops, the dock automatically attempts to reconnect without requiring re-pairing.

Yes, each PC pairs its own dock; the app lists them separately and lets you close one or all from there.

Twitch and Kick, fully supported. TikTok can be connected as an additional linked account, but its live chat and real-time metrics are not active yet: they await TikTok (ByteDance) approval for live streaming permissions.

Directly from the app login screen using any of the available platform options.

Yes, the app is specifically built to centralize multiple streaming platforms into a single account.

A lightweight browser source for OBS/Streamlabs that displays unified, real-time chat directly on your live stream.

By adding its unique URL as a Browser Source, just like the control dock.

A browser source separate from the chat overlay that reads messages aloud, powered by neural voices generated entirely on the streamer's machine without relying on any external cloud service. Each voice downloads once and stays cached locally.

From within the mobile app or via legal/delete-account.html on the web.

By emailing support@ustreamers.app, or via Settings → Help & Support in the app. An in-app suggestion feature is currently in design.

Yes, a large portion of features is designed specifically for viewers and community members.

They are displayed accurately per platform, just like in the extension and overlay merged chat.

Badge systems work in the mobile app to highlight user achievements.

Yes, via Voice Alerts, subject to the moderation settings chosen by each streamer.

Your first message of the day is highlighted with a celebratory birthday frame if you added your birthday to your profile.

Yes. You immediately stop seeing their content; blocking is one-way, the other person receives no notification and still sees your content.

Yes, as an additional linked account. Live chat and real-time metrics for TikTok remain pending ByteDance approval for live streaming permissions.

Yes, it is optional; your exact GPS location is never requested, only country and state/province if you choose to provide them.

Yes, in addition to light and dark modes, there are dedicated palettes for protanopia, deuteranopia, and tritanopia, plus a high-contrast mode.

Yes, effects are detected directly from message metadata, ensuring compatibility with any new effects Twitch introduces in the future.

The premium subscription tier of uStreamers, offering advanced visual perks, exclusive customization, and premium capabilities.

Distinctive visual styles and animations applied to your username whenever you send a message in the merged chat.

Selectable animated headers for your public profile, optimized to deliver high visual appeal without draining performance.

An exclusive Plus+ section on your public profile allowing you to spotlight the creator you follow and support the most.

The Discord integration operates under a freemium model: it is free for all streamers, allowing automated channel Tops publishing and updating once per day (Daily). Subscribers to uStreamers Plus+ unlock accelerated refresh cadences (every 15 minutes, 1 hour, or 6 hours).

Inside the mobile app under the subscription section; local pricing and currency options are displayed there for your region.

From the same subscription section in the mobile app; perks remain active until the end of the current billing cycle.

Currently, the support channel is the same for everyone (email or the Help section in the app). A ticketing system with faster SLA turnaround for Plus+ has been designed, but has not yet launched.

A master toggle that pauses heavy visual effects (including Plus+ animations) on lower-end hardware; it is distinct from "Reduce motion".

They are built within strict performance budgets and can be automatically disabled via Lite Mode if your device requires it.

Yes, it is a uStreamers Plus+ feature; channel streamers can also choose which user roles are permitted to post them.

Yes, the overlay recognizes and animates them just like the mobile app.

Yes, the dock replicates the exact same styling and animations.

Not if Lite Mode, Reduce Motion, or system data saver is turned on: in those cases, the app renders a static thumbnail instead of streaming video.

Yes, it is displayed on your personal profile screen and on the public profile visible to other users.

They are automatically disabled (exclusive username colors, featured streamer showcase, animated banner); if you resubscribe, you can re-enable them.

No, a standard color palette is available to all users; gold and rainbow effects are reserved exclusively for Plus+.

Only if you choose to show it: it is a separate, opt-in showcase field; your full list of followed streamers remains completely private.

No; uStreamers is an independent software application and is not officially affiliated with, endorsed by, or sponsored by any of them.

Basic features and unified streaming tools are completely free; uStreamers Plus+ is an optional paid membership.

By emailing support@ustreamers.app or using the "Contact Support" button on this page.

Contact our support team directly or use the in-app and extension moderation tools available according to your channel role.

Depending on severity, a moderator can warn, temporarily suspend (for 24 hours or 7 days), or permanently ban an account, in addition to removing reported content.

At legal/terms.html and legal/privacy.html (or their Spanish counterparts).

Via legal/delete-account.html or directly within the mobile app settings.

No; a full breakdown of data collected and its explicit purposes is provided in our Privacy Policy.

Spanish, English, and Portuguese in the mobile app; our website is available in English and Spanish.

For now, by emailing support@ustreamers.app. The in-app suggestions box has not yet launched.

By default yes, but it is a requirement that the team can disable entirely or adjust for a specific platform.

No: your identity is irreversibly anonymized, including any appearances in channel leaderboards ("Tops") where you participated.

A human moderator reviews it and can dismiss it, remove the content, or issue a warning or suspension; penalties are never applied without review.

Yes, automated rate limits per minute prevent penalty spam and moderation abuse.

No, it never requests your precise geolocation; you can optionally enter your country and province or state manually.

Yes, search filters let you browse streamers by country and province or locality.

Yes, it is optional, and we only ask for the day and month—never the year.

Yes, your identity can exist as a native uStreamers account, alongside (or optionally instead of) Twitch or Kick.