Delete your account

1. From the app (recommended)

1. Open uStreamers and sign in.
2. Go to Settings → Delete account.
3. Confirm the deletion.

Your account is deactivated immediately: your sessions are closed and it stops being visible. After 14 days the deletion becomes final and irreversible: your profile, your Twitch/Kick/TikTok links, chat messages tied to your account, and your customizations are permanently deleted or anonymized. If you change your mind before then, sign in again with Twitch or Kick, or write to legal@ustreamers.app and we will reactivate it.

Important: signing in to uStreamers with Twitch or Kick (in the app or in the extension) during those 14 days reactivates your account and cancels the deletion automatically. If you want it deleted, do not sign in again until the period ends.

2. Without access to the app

If you uninstalled the app or can't sign in, you can request deletion of your account and data by emailing legal@ustreamers.app from the address associated with your account (or by providing your linked Twitch/Kick/TikTok username). We will verify your identity and process the request within 30 days.

3. What is deleted and what is retained

• Deleted or anonymized: profile, linked platform accounts, OAuth access tokens, push notification tokens, customizations, community content (images/text), point balances, subscription status, Kick follower records (those of your channel and yours on other channels), and your poll votes; if you are a streamer, also your channel's polls, giveaways, and tournaments. Your entries in giveaways and tournaments on other channels are anonymized ("—") so their results are not altered.
• Streamer integrations that are also deleted: the Google account used for background music (with its tokens) and the YouTube in News settings; the connected Spotify app and account, with the channel's request queue; the linked Discord account and any Discord webhooks loaded; the ElevenLabs API key; the Chat AI settings and the usage record of the channel's AI balance (chat, search, and drawings); the files in My files; and your channel's AI drawings, characters and viewers' pets. On Discord we revoke access and delete the webhooks uStreamers created; however, we cannot revoke on your behalf the permissions granted in Google, Spotify, or ElevenLabs, so we recommend also removing them from each service (see the Privacy Policy).
• Retained for legal obligations, security, and audit:
  • Access log (up to 180 days): the IP address, port, date, client identifier (User-Agent), and event type of each sign-in or session renewal, post, report, or pairing of an OBS panel or Studio web are deleted 180 days after being recorded; deleting the account does not bring that date forward.
  • Moderation audit logs and anonymized point ledger records, together with Twitch or Kick channel points conversion records, as described in the Privacy Policy.
  • Evidentiary record of legal acceptance: consent records (IP address, User-Agent, document version, platform, and timestamps) are retained linked to the anonymized identifier for the period necessary to prove mutual assent and contractual agreement. The same applies to the Voice Alerts consent, if you gave it.
  • uStreamers Plus+ and uStreamers MAX purchase receipts: the product, order number, purchase token, dates, and the store's response are kept linked to the anonymized identifier, to prove the charge, handle claims, and prevent fraud, together with the record of their orders, refunds, and AI balance debt.
  • Fingerprint for abusive use of refunds (up to 2 years): if the account was suspended for abusive use of refunds (section 8.3 of the Terms of Service), we keep for up to two (2) years an encrypted, irreversible fingerprint of the identifiers of the Twitch, Kick, or TikTok accounts it had linked, only to prevent the same person from subscribing to plans again (see section 10 of the Privacy Policy).
  • Boosts and plan gifts: the boosts you gave are kept without your name or picture, because they are part of the balance of the streamer who received them; if you are a streamer, the boosts you received and your redemptions remain linked to the anonymized identifier, and your received AI balance and boost points can no longer be used. The gifts you gave remain valid and the people who received them see them as anonymous. Gift records, with their message and purchase receipt, are kept linked to the anonymized identifier (see sections 21 and 22 of the Privacy Policy).
  • Suggestions: those you sent from Settings are kept linked to the anonymized identifier, because they are licensed to uStreamers (section 9.3 of the Terms of Service).
  • Evidence of files removed from My files (up to 1 year): if we remove a file you uploaded for your alerts for violating the Terms, the copy in private storage is kept for up to one (1) year from removal before permanent, irreversible deletion, and its fingerprint stays on the list of removed files.
  • Icon moderation evidence (up to 90 days): if a channel currency icon was subject to a report resulting in an enforcement action or removal, the backup copy in private storage is retained for up to ninety (90) calendar days from report resolution before permanent, irreversible deletion.
• uStreamers does not process payments or store card data. Deleting the account does not by itself cancel the subscription: also cancel it from the relevant store (App Store or Google Play) to stop recurring billing. As a safeguard, when the deletion becomes final we ask Google Play to cancel automatic renewal, but that request may fail.
• If you have plan gifts you have not accepted or declined, when the deletion becomes final we ask Google Play to refund the people who gave them to you.